Our goal is making sure that our clients business runs without interruptions, and in the event that an incident happens, restore the level of service as soon as possible.
To do so we monitor the technological infrastructure, but paying special attention to service levels, because service degradation (for instance an e-commerce loading slower than usual) should be considered also an incident.
We apply good practices such as ITILv4 and record incidents and problems, and share all the information on real time with our customers.
Backup and restore
Information is a key piece in any organization, and there are technical aspects that are not so evident.
Performing backups both locally and remote (cloud) is a must, but restoring the information is sometimes tricky, and should be done very carefully to grant service continuity.
We analyse our customers data and propose the best backup and restore strategy, which always include procedures to self manage its data, such as dashboard for managing S3 compatible buckets etc.
We monitor our client infrastructure using tools that collect key metrics and send them to a centralized service, which displays data through nice graphs, sends alerts in case that some thresholds have been exceeded, etc.
We implement autodiscovery processes, so we automate the process of adding and removing pieces from the monitoring scope.
But the most interesting part is monitoring services, instead of just servers. Sometimes is hard how to measure service level, but once key metrics are identified, a lot of valuable information is provided.
Ask us for more information
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Perú 52, Barcelona, Barcelona, 08018, Spain
+34 722 356 082